Privacy Policy (Professional – Multi-Vendor Marketplace

Last Updated: 2025

This Privacy Policy explains how Vastrafit (“we”, “our”, “us”, or “the Platform”) collects, uses, stores, and protects the personal information of users, customers, vendors, and visitors.
By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information (Provided by You)

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Date of Birth (optional)
  • Payment Information (UPI, bank details, COD preferences)
  • Account login details

1.2 Vendor Information

If you register as a vendor/seller:

  • Business Name & Address
  • GST Number (if applicable)
  • Bank Details for payouts
  • Identity Verification documents

1.3 Automatically Collected Data

When you visit our website:

  • IP address
  • Device information
  • Browser type & version
  • Cookies and tracking data
  • Location (approximate)
  • Website usage & activity logs

2. How We Use Your Information

We use your data for:

Customers

  • Processing and delivering orders
  • Sending order updates & notifications
  • Customer support
  • Payment processing
  • Account management
  • Improving website performance & user experience

Vendors

  • Managing seller accounts
  • Processing payouts
  • Fraud detection & compliance
  • Product listing verification
  • Communication regarding orders or disputes

3. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance
  • Save login sessions
  • Personalize product recommendations
  • Track analytics
  • Show targeted ads (if applicable)

You can disable cookies through your browser settings.

4. Sharing of Information

We DO NOT sell your personal information.

We may share your information only with:

4.1 Vendors/Sellers

To fulfill your order, your basic details (name, address, phone) are shared with the seller from whom you purchased.

4.2 Delivery Partners

If vendors use third-party couriers, your details may be shared with logistic partners for delivery.

4.3 Payment Gateways

For secure payment processing (Razorpay, PayU, etc.).

4.4 Legal Authorities

If required by law, fraud investigation, or court orders.

5. Data Security

We use:

  • SSL encryption
  • Secure servers
  • Restricted access
  • Fraud detection systems

However, no system is 100% secure. Users are responsible for keeping login credentials confidential.

6. Your Rights

You can request:

  • To access your personal data
  • To update or correct your information
  • To delete your account
  • To unsubscribe from marketing messages

Email us at: support@vastrafit.com

7. Multi-Vendor Marketplace Disclaimer

Vastrafit is a platform where independent sellers list and sell products.

  • Vendors are responsible for product quality, order fulfillment, and delivery.
  • Vendor-specific policies (shipping, returns, refunds) apply to vendor-owned products.
  • Vastrafit is not responsible for personal data shared directly between customer and vendor outside the platform.

8. Payment & Financial Data

We do not store full payment details.
All transactions are processed through secure third-party payment gateways.

9. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy practices or content.

10. Children’s Privacy

We do not knowingly collect data from children under 13 years.
If found, we will delete such data immediately.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted with a new “Last Updated” date.

12. Contact Us

For privacy-related questions:
📩 Email: support@vastrafit.com
📍 Address: Hyderabad